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Serving the Eugene & Springfield area since 1973.
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FAQS


Why should I have my carpet and upholstery professionally cleaned?



How often should my carpet and upholstery be cleaned?

If carpet and upholstery is cleaned before it becomes too unsightly, the cleaning chore will be easier and more successful. Allowing them to become overly soiled will result in irreversible damage. It is a common myth that cleaning them before it is absolutely necessary will cause them to get dirty faster. Your cleaning frequency is dependent on a number of factors including your lifestyle, kids, pets, color choices, housekeeping, and your level of spot cleaning success, to name a few. A good rule of thumb is to clean all carpet traffic lanes and frequently used upholstery at least once per year. Some high use areas such as family rooms, dinettes, halls, steps and baths may require cleaning more often. Don't hesitate to ask for our cleaning tech's advice while he's there.

Will cleaning my carpets with your 'Hot Water Extraction System' make them re-soil quicker, shrink or mildew?

The rinsing action of the hot water extraction system leaves no residue to attract soil any faster than it did before cleaning. Proper training, techniques, products and equipment are your assurance that maximum soil removal will be accomplished with no such problems. See Compare Cleaning Methods for more information.

Does cleaning remove the original soil retardant protector from my carpet?

Your original protector is not removed by proper cleaning techniques. Over time abrasion, caused by regular foot traffic and vacuuming, will remove some of the protector and lower its effectiveness. The soil retardant should be reapplied to the carpet after each cleaning. See DuPont Teflon Protection

Do you guarantee to remove all the spots and stains?

We have great success with most spots. A spot is something foreign on the carpet or upholstery that can be removed. A stain is something we call a spot after we have exhausted all removal possibilities. It's impossible to predict the outcome prior to cleaning so we cannot guarantee total stain removal. Please see We Guarantee Our Work.

Can I walk on my carpet right after its been cleaned?

Yes you can. We recommend you walk in socks and be careful not to slip as you walk from the damp carpet onto hard floors like vinyl, wood or tile.

How long will it take to dry?

It varies between 6 and 24 hours for total drying. To speed things up, we use special 'turbo dryer' fans. In cold weather turn your heat up and ventilate the house somewhat with exhaust fans and some windows open slightly. You can open the whole house during hot dry weather. Air conditioning helps during humid days. Blow air across the carpet with summer fans and ceiling fans. The ideal inside temperature is 72 or warmer regardless of weather.

Will your equipment scratch my floors, walls or baseboards?

No. We take special care and precautions to make certain nothing is damaged while we're in your home. Fine floors and white painted trim are no problem. We take great pride in our work.

Do you move furniture?

Yes, we can move and replace sofas, chairs, tables, and several other light items. Foam blocks and special foil tabs are used to elevate the furniture for proper drying and keep the legs from staining the carpet. We clean around kitchen appliances and large heavy furniture like pianos, china cabinets, entertainment centers, full bookcases, grandfather clocks, and desks. In bedrooms, we clean around beds and dressers because space is limited.

What do I need to do before Brothers Carpet Cleaning arrives?

You'll need to move small items, nic-nacks and breakables off the carpet and off any furniture you would like us to move. Or, you can move out what you want and have us clean the open areas around what is left to get the lowest cost.

How much will it cost?

Carpet cleaning prices are based on the square footage of area cleaned and how much, if any furniture you would like us to move. Upholstery cleaning is based on a scale of difficulty and estimated time. We can sometimes give you a rough idea over the phone with more information from you, however we prefer to come out and look at your needs ahead of time. Written estimates are free, the cost won't change unless you add or subtract services, and it gives you a chance to meet the person who will be doing your cleaning.

Do I have to be here the entire time that the cleaning takes place?

No. We're licensed, bonded and insured. Many customers will meet with us and then leave when we're ready to begin cleaning. When we're finished, we'll adjust the thermostat, windows and your fans for the quickest drying time, and lock ourselves out. If you're a past customer or we've done an estimate for you, we can arrange for entry while you're at work, and call you if we have any questions, if that is your preference.
Brothers Carpet Cleaning has built its fine reputation as 'The Established Professionals' primarily through the residential customer. Over 80% of the cleaning we do are for discriminating, quality conscious homeowners and renters like you. You expect and deserve dependable, courteous, honest, trustworthy and caring service in your home and that's what we deliver. Over 90% of our business comes from referrals from satisfied customers. Professionally cleaning your carpets removes what your vacuum cleaner and little home steam machine can't. The oils and soils that cause embarrassing odors and spots in our homes and offices are removed by deep hot water extraction.
582 Shelley St, Springfield, OR 97477
HOURS: Monday - Friday, 9:00AM 5:00PM
PHONE: (541) 485-4567
www.brotherscc.com
What does it mean to be clean trust certified?

With the clean trust logo and patches, IICRC technicians can be easily recognized by these symbols of technical proficiency and high ethical standards. Brother's carpet technicians are IICRC Certified.

Learn More about IICRC Certification>>